Procedures

Document the repeatable workflows that run your business, so they stop living only in your head.

Procedures is where you document the repeatable workflows that run your business — customer onboarding, invoicing, hiring, weekly reporting.

• + New procedure, write the steps, and edit any time.
• Miles can draft procedures from your conversations, and help you simplify or

standardize the ones you have.

What a good procedure looks like

Clear, numbered steps, with who's responsible and any timing. If a step can't be handed to someone else as written, it isn't finished.

Why bother

A business that runs without you is the definition of a transferable one. Every procedure you write is one more thing that no longer requires your memory — for a new hire, for a holiday, or for a buyer.