Apply a quality checklist to each job
Consistent quality is what turns one-time buyers into regulars and referrals. Setting clear standards — and checking against them every time — means customers get the same great result no matter who does the work.
Do this
- Write down what 'great' looks like for each core job.
- Turn it into a short quality checklist used on every job.
- Check the work against it before calling it done.
- When something slips, update the standard and the process.
Quality Standard Checklist
- Define the must-haves for each core job
- Make a short end-of-job quality checklist
- Require the checklist before sign-off
- Take before/after photos where it helps
- Feed every complaint back into the standard
