Operational Consistency: Work at the Build Phase
A zone of Start to Exit: The Bizer Blueprint, where Work meets the Build phase.
Operational Consistency is where the same job gets the same result no matter how busy you are. It is the groundwork for ever handing the work to someone else.
What it takes
- Write standard processes for your most common jobs and define the workflow.
- Apply a quality checklist to each job.
- Track work orders and job progress in one place, with a scheduling system.
- Track inventory if you need it, and know your cost to deliver.
What it is worth
Twenty-five points toward the Build band. A workflow is easier to follow when you sketch it as a diagram. Next rung up: Operational Efficiency.
